Privacy Policy


Welcome to the Privacy Policy of IONIAN RESERVE

We are dedicated to safeguarding the privacy, authenticity, and security of the personal information we possess about our customers and anyone who contacts us. We have designed this Privacy Policy to clarify how we manage and utilize this personal information and to guarantee that we adhere to our legal obligations under relevant data protection laws. It is essential that you review this privacy policy attentively to ensure that you understand how we collect and process personal information.


This Privacy Policy covers the personal information collected and held by IONIAN RESERVE


As per the applicable data protection laws, we are obliged to inform you about the entity that controls your personal information. IONIAN RESERVE is the controller and responsible entity for the personal information covered under this Policy. You can find the additional contact information for the controller under the section "HOW TO CONTACT US" mentioned below.


A customer is someone who books a stay or uses any of the services at one of our properties On the other hand, a contact is someone who makes an enquiry, contacts us on our website or in person, sends a letter, makes a phone call, sends an email or text, enters into a competition run by us, or uses wi-fi services at one of our properties but is not a customer. When we say "we," "us," or "our," we refer to the company IONIAN RESERVE, while "you" and "your" refer to our customers (guests) and contacts.


This Privacy Policy pertains to all the personal information collected by IONIAN RESERVE from its customers and contacts, regardless of the means used to collect it. The first section below explains what personal information we collect from our customers, how we collect it, what we use it for, and the legal basis on which we rely to do so, under four separate headings. The second section below provides the same information for our contacts, again under four separate headings.


We collect personal information from our customers such as name, email address, home and/or business address, phone number, date of birth, bank account and payment card information, booking history, transactional data, information relating to your use of our services, and marketing preferences.

We collect this data through phone, email, post, through our website or in person. We only use your personal information as the law permits. We rely on legal bases such as the performance of a contract between us for the provision of services, pursuing and developing our business, your consent, legal obligation, or protecting vital interests.

We use your personal information to fulfill your bookings and/or to provide services or facilities you request from us, to collect payment from you, to administer and manage our relationship with you, to send you information before your visit to confirm the reservation and provide you with other relevant information, where required by law, and where necessary to protect your health or well-being or that of another individual.


We may collect personal information from our contacts, such as their name, email address, home and/or business address, date of birth, phone number, and marketing preferences. We will collect this data from you when you provide it to us through various channels, including phone, email, post, through our website, or in person.

We will only use your personal information as permitted by law. The legal bases we rely upon are your consent and/or our legitimate interests in pursuing and developing our business, where such interests are not overridden by your rights or interests. We may also rely on other legal bases for processing, such as our legal obligation or the need to protect your vital interests or those of another individual.

If we rely on your consent to process your personal information, you may withdraw that consent at any time by contacting us using the contact details provided under "HOW TO CONTACT US" below.

We use the personal information of our contacts for various purposes, such as marketing, communication, and improving our services. We intend to use your personal information for the following reasons: fulfilling your requests for information, when required by law, and when necessary to protect your health or the well-being of someone else.

You may receive marketing communications from us if you have explicitly requested information from us. We will not send you any marketing messages without your explicit consent. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.


If we are required by law or under the terms of a contractual agreement to collect personal data from you, and you do not provide that data when asked, we may not be able to fulfil our contractual obligations to you. This could lead to the cancellation of a service you have booked with us. However, we will inform you beforehand if this is the case.


We understand the importance of your privacy and want to assure you that we will not share your personal information with any third party unless it is required by law or in certain circumstances. This includes sharing your information with companies within the IONIAN RESERVE group, third-party service providers who work with us as data processors, and professional advisers such as lawyers, bankers, accountants, auditors, insurers etc. We may also share your information with the government, regulators and other authorities if required to report processing activities.

Please note that if we sell any business or assets, we may disclose your personal information to the prospective buyer or actual buyer of such business or assets. If there is a change in our business ownership, the new owners may use your personal data in the same way as set out in this Privacy Policy.

We want you to know that we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.


We have no intention of transferring any personal data that we hold about you to a country outside the European Economic Area (EEA). However, if we do need to transfer your personal data out of the EEA, we will make sure that it is given a similar level of protection. There are three ways in which we can do this:

1. We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant regulators.

2. We will put in place specific contracts with the recipient that have been approved by the relevant regulators. These contracts will ensure that your data receives similar protection to what it has in Europe.

3. If the recipient is located in the US, we will only transfer your data if they are registered with the Privacy Shield (or any similar replacement scheme). This will require them to provide similar protection to your personal data as is required in Europe.


We have implemented appropriate security measures to safeguard your personal data and prevent it from being lost, used, accessed, altered or disclosed without authorization. Moreover, we restrict access to your personal data to those employees, agents, contractors, and third-party entities who have a legitimate business reason to access it. They will process your personal data based on our instructions and are bound to maintain confidentiality. We have established procedures to handle any suspected personal data breach and will notify you and any relevant regulator of a breach if required by law.


We will keep your personal information only for as long as it is necessary to fulfill the purposes for which it was collected. This includes meeting legal, accounting, or reporting requirements. The appropriate retention period for personal data is determined based on various factors such as the amount, nature, and sensitivity of the data, the risk of unauthorized use or disclosure of your data, the purposes of processing, and the legal requirements. If you want us to delete your data, you can make a request for erasure under "Your Right to Access Your Personal Information and Your Other Rights". In some cases, we may anonymize your personal data for research or statistical purposes, which means that it can no longer be associated with you. We may use this information indefinitely without further notice to you. When your personal information is no longer required, we will take all reasonable steps to destroy or erase it from our systems.


If you would like to know more about your rights under data protection laws, please read the following information:

You have the right to request access to your personal data, which is also known as a "data subject access request". This will enable you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.

You also have the right to request that any incorrect or incomplete personal data we hold about you is corrected. However, we may need to verify the accuracy of any new data you provide to us.

If there is no good reason for us to continue processing your personal data, you have the right to request that it is erased or removed. You can also request that we erase your personal data where you have successfully objected to processing, where we have processed your information unlawfully, or where we are required by law to erase your personal data. Please note that there may be legal reasons why we cannot always comply with your request for erasure.

If we are relying on a legitimate interest (or those of a third party) to process your personal data, and something about your particular situation makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms, you have the right to object. Additionally, you have the right to object where we are processing your personal data for direct marketing purposes. However, we may have compelling legitimate grounds to process your information which override your rights and freedoms.

You also have the right to request that we suspend the processing of your personal data in certain circumstances, such as where you want us to establish the data's accuracy, where our use of the data is unlawful but you do not want us to erase it, or where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

If you wish to transfer your personal data to a third party or to yourself, we will provide it to you in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.

Finally, you have the right to withdraw your consent at any time where we are relying on it to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case.

If you wish to exercise any of these rights, please contact us using the contact details provided. There is no fee to access your personal data or to exercise any of these rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity before we can respond to your request. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

We aim to respond to all legitimate requests within one month. However, if your request is complex or you have made a number of requests, it may take us longer than a month to respond. In this case, we will notify you and keep you updated on the progress of your request.


If you find that any personal data we hold about you is inaccurate, out-of-date or incomplete, please inform us by sending an email and we will rectify it.


"We may need to modify this Privacy Policy periodically in response to changes in the law or our business requirements. We advise you to check this page regularly for any changes or updates to this Policy."


This website may contain links to third-party websites, plug-ins, and applications. If you click on these links or enable these connections, it may potentially allow third parties to collect or share data about you. We do not have control over these third-party websites and are not responsible for their privacy policies. When you leave our website, we highly recommend that you read the privacy policy of every website you visit.


If you have any questions about our Privacy Policy or would like to exercise your legal rights, please contact us using the information provided below:

By Post: Touliata, Kefalonia Island, 28084, Greece

By Email

By Phone Number: +30 6985617290 & 2674023815

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